VP - Strategic Planning & Operations

About Chargebee:

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture,  who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US. 

Job Summary:

As the VP of Strategic Planning & Operations, you will play a pivotal role in ensuring the seamless functioning of Chargebee’s Product Operations, fostering robust documentation practices, and providing exceptional support to our customers. This leadership position requires a strategic thinker with a strong operational mindset, excellent communication skills, and a passion for delivering excellence. Additionally, you will be expected to serve as a change agent, driving initiatives to promote innovation and continuous improvement across the organization.

Roles and Responsibilities:

• Strategic Partnership Management: Oversee partnerships and collaborations with external entities to enhance product offerings and market positioning.
• Innovation Leadership: Lead initiatives to explore new technologies and methodologies that can be integrated into product development and operations.
• Program Management Oversight: Ensure program management practices align with organizational goals and effectively drive initiatives to completion.
• Product Portfolio Management: Manage and assess the product portfolio to ensure it aligns with strategic business goals and market needs. Collaborate with cross-functional teams to optimize product development processes and enhance operational efficiency.
• Drive initiatives to improve product release cycles, resource allocation, and project management methodologies.
• Implement and optimize tools and systems to support product operations.
• Establish and maintain comprehensive documentation standards for product specifications, features, and user guides.
• Technology Strategy Alignment: Ensure technology strategies align with product development goals and customer needs. Implement best practices product development methodologies, software development lifecycle (SDLC), and agile practices.
• Operational Analytics and Intelligence: Develop and implement advanced analytics capabilities to drive operational decision-making and strategic insights.
• Risk Management in Product Operations: Establish a comprehensive risk management framework for product development and operations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
• Demonstrated ability to act as a change agent, driving initiatives to promote innovation and continuous improvement.

Additional Responsibilities: 

• Operational Efficiency Optimization: Lead initiatives to streamline business processes for enhanced efficiency and effectiveness.
• Business Continuity Planning: Oversee the development and implementation of business continuity plans to ensure uninterrupted operations under various scenarios.
• Program and Portfolio Management: Demonstrated experience in managing multiple, complex programs and product portfolios.
• Risk Management Knowledge: Deep understanding of risk management principles and their application to product operations and technology initiatives.
• Innovation and R&D Experience: Experience leading research and development efforts to foster innovation within product operations.
• Launch Strategy Development: Guide the creation of comprehensive go-to-market strategies for new products or features, ensuring alignment with business goals.
• Cross-Departmental Launch Collaboration: Facilitate seamless collaboration across departments to ensure successful launch execution. Experience working with cross-functional teams and driving alignment across multiple departments and stakeholders.
• Market Readiness and Launch Evaluation: Oversee market analysis and readiness assessments prior to launch and evaluate launch success against defined KPIs.

Must Have:

• 15+ years of progressive leadership experience in product operations, technical documentation, and customer support roles within the Saas/ product/ fintech related industry. 
• Proven track record of successfully leading and scaling product operations, documentation, and/or support functions in a fast-paced and dynamic environment.
• Experience in Launch and Go-to-Market Strategies: Proven capability in developing and executing successful go-to-market and launch strategies for new products or features.
• Expertise in Business and Operational Strategy: Demonstrated experience in optimizing business operations, including process streamlining, business continuity planning, and operational risk management.
• Strategic Partnership Management: A track record of establishing and managing effective partnerships and collaborations to enhance product offerings and market positioning.
• Innovation and Research & Development: Experience leading innovation initiatives and research and development efforts to integrate new technologies and methodologies into product operations.
• Advanced Program and Portfolio Management: Strong background in managing complex programs and product portfolios, ensuring alignment with strategic business objectives.
• C-Suite Engagement and Strategy Alignment: Proven experience working closely with C-suite executives to align product operations and technology strategies with overarching business objectives.
• Leadership in High-Level Decision-Making: Demonstrated ability to contribute to high-level strategic decision-making processes, providing insights and recommendations that shape company direction and policy.
• Executive Communication and Influence: Exceptional communication skills tailored to engaging and influencing C-suite executives, fostering strong executive relationships, and driving organizational change at the highest levels.

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Unlimited PTO
• Annual 2 week sabbatical
• 4% 401k Match
• Multiple medical plans designed to fit you and your family’s needs 

We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.