Senior IT Systems Engineer

About Chargebee:

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.

Roles and Responsibilities:

• Setup, Manage and Support for IT setups such as Office access, Meeting Rooms, WiFi and other networks for Chargebee offices in Bethesda, MD & Salt Lake City as well as ad-hoc meeting venues
• Manage the onboarding and offboarding of all US employees
• Oversee IT Assets in the US including procurement, replacements, managing repairs and collecting back the assets.
• Coordinate with the existing asset management vendor in US and manage the transition to in-house asset management
• Assist and support the IT Compliance team during systems, access and assets audits
• Act as an IT support engineer to troubleshoot desktop and IT systems issues as a part of the Global Corporate IT Support team with support requests related to the US offices

Must Have:

• A minimum of 3 years of experience in an IT Systems or Support Engineer role or equivalent position, with a proven track record of troubleshooting and resolving issues on macOS and Windows devices.
• Demonstrated expertise in IT asset management, including inventory tracking, lifecycle management, and procurement.
• Experience with managing office moves, overseeing vendors managing technology installations in and around the office.
• Extensive experience in setting up facilities and IT infrastructure for mid-sized companies (750 or more employees), including networking, office setups, and meeting room configurations.
• Strong experience in developing IT asset management policies and procedures, with a keen understanding of best practices in asset lifecycle management.
• Good experience in developing IT standard operating procedures

Skills and Experience:

• Google Workspace
• Okta
• Jamf
• Jumpcloud
• Freshservice or a similar ticketing system
• Slack

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Uncapped Leave Policy
• Annual 2-week block leave
• 4% 401k Match
• We offer multiple medical plans designed to fit you and your family’s needs!

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.