Technical Success Manager

About Chargebee:

Chargebee is a leading provider of billing and monetization solutions for thousands of businesses at every stage of growth — from early-stage startups to global enterprises.

With our powerful suite of multi-product solutions, Chargebee helps businesses unlock unparalleled revenue growth, experiment with new offerings and monetization models, and stay globally compliant as they scale.

Chargebee counts innovative companies like Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger among its global customer base and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.   

About the Team

You’ll join the North America Enterprise Technical Success Management (TSM) team – a group of talented individuals based across the United States. The team partners closely with Account Managers to support a diverse portfolio of enterprise accounts, maintaining strong customer relationships, solving complex challenges, uncovering growth opportunities, and driving both technical and commercial success. Collaboration is at the heart of how we work, and we engage regularly with our Support, Product, PS&I, Engineering, and Marketing teams to deliver exceptional outcomes for our customers.

About the Role

As a Technical Success Manager (TSM), you will ensure that customers unlock the full value of the Chargebee platform. You will work hand-in-hand with Account Managers and internal stakeholders to develop a deep understanding of each customer’s organizational needs. Serving as both the technical point of contact and a trusted strategic advisor throughout the post-sale journey, you will build lasting relationships and help customers achieve long-term success with Chargebee.

Roles and Responsibilities:

• Serve as the primary technical single point Of contact (SPOC) for all assigned enterprise and strategic accounts.

• Gain expert knowledge of our products and the technical solutions offered to customers, ensuring you can address inquiries and provide insightful advice wherever required

• Develop a comprehensive understanding of the customer’s users, tech stack, business practices, and operating environments to tailor technical solutions effectively.

• Partner with your Account Manager to be accountable for the growth, retention, and customer satisfaction of the portfolio assigned to you, through your technical prowess.

• Build and maintain strong relationships with customers, establishing yourself as a trusted technical partner committed to their success.

• Conduct proactive reviews of customers’ workflow setup and determine how Chargebee’s evolving product aligns with customers’ strategic objectives.

• Participate in Quarterly Business Reviews (QBRs) with Account Managers to discuss account health, progress, and strategies for customer growth and retention

What you'll bring

• 2+ years of work experience as a Technical Success Manager, Solutions Consultant, Sales Engineer, or similar role, preferably managing mid-market or enterprise customers.

• Analytical skills required to zoom out and solve for customer use-cases.

• Familiarity with SaaS products/businesses and in web development languages/APIs, with a strong ability to troubleshoot and resolve technical issues.

• Strong ability to understand customer needs and deliver solutions that are effective in the long term.

• Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders.

• Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively.

• Strong project management skills.

• Proven stakeholder management skills.

Nice to have

• Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences.

• Knowledge of AI products and familiarity with tools such as ChatGPT, Claude, Gemini, etc.

• Hands-on experience with web development technologies and APIs and iPaaS tools

• Experience working with global teams and across several time zones.

• Experience in cross-functional collaboration with Product, Support, Engineering and Marketing teams

• Bachelor’s degree preferred.

Benefits:

At Chargebee, we believe that feeling supported is the foundation for doing great work. We offer a comprehensive benefits package designed to support your personal, financial, and professional growth and ensure you thrive in every aspect of your life. Our commitment to supporting our employees is universal, while our benefits are thoughtfully designed to meet the unique needs of each region. We offer comprehensive packages that generally include:

• Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.

• Financial Security: Initiatives to help you build long-term financial stability.

• Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.

Chargebee is an equal opportunity employer. At Chargebee, we believe that diversity of backgrounds, perspectives, and experiences is not a “good-to-have” but a “must-have” as it strengthens us as a company and as individuals. We are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to thrive.  

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity/expression, age, national origin, ancestry, caste, citizenship, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.