Enterprise Account Manager

About Chargebee:

Chargebee is a leading provider of billing and monetisation solutions, empowering businesses with recurring revenue models to streamline operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, Bloomberg, and Pret A Manger, and is proud to have been consistently recognized by customers as a leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe. 

Job Summary:

About the Team

You’ll join Chargebee’s North America Enterprise Account Management team, part of the global Customer Organization. Our mission is to retain and grow our largest, most strategic customers by driving measurable business outcomes, deep product adoption, and lasting partnerships.

The team operates in pod structures, pairing Account Managers (AM) with 1–2 Technical Support Managers (TSM) and supported by Customer Operations, Product, and Deal Desk. We collaborate cross-functionally with Sales, Implementation, and GTM teams to ensure customers see value at every stage. 

While our customer team spans North America, EMEA, and APAC, this role focuses on strategic accounts across North America, engaging executive stakeholders across time zones. 

About the role

Chargebee’s growth depends on our ability to retain and expand our largest customers - ensuring that every enterprise account realizes increasing value from our platform year after year.

As an Enterprise Account Manager, you’ll own a portfolio of Chargebee’s top customers in North America. Your goal: drive net revenue retention (NRR) through renewals, expansions, and strategic relationship management. This role is pivotal to achieving our company-wide NRR and expansion targets, influencing product adoption and commercial strategy across the customer base.

As the CEO of their book of business, every AM is empowered to drive meaningful outcomes for both their customers and Chargebee. You’ll work closely with internal teams and executive stakeholders to align business objectives with Chargebee’s capabilities - becoming a trusted advisor and strategic growth partner along the way.

Roles and Responsibilities:

• Own a portfolio of enterprise customers, accountable for retention, expansion, and net revenue retention performance.
• Develop and execute multi-year account strategies that align customer growth objectives with Chargebee’s product roadmap.
• Lead renewals and expansions end-to-end - from pipeline creation and pricing to negotiation and contract closure.
• Partner with Technical Success Managers and Product experts to ensure adoption and measurable business outcomes.
• Conduct executive business reviews (QBRs/EBRs) that link product value to financial impact.
• Forecast expansion pipeline and revenue outcomes accurately, supported by the Customer Operations team.
• Collaborate cross-functionally with Product, GTM, and Finance to advocate for customer needs and influence strategic priorities.
• Contribute to internal enablement sharing learnings, refining playbooks, and mentoring peers within the Customer organization.

Skills and Experience:

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• Bachelor’s degree

• 5+ years of Account Management, Customer Success, or sales experience in SaaS, with a minimum of three years managing enterprise or global accounts.

• Proven track record of driving renewals, expansion sales cycles, and multi-product growth within complex organizations.

• Strong commercial acumen with experience negotiating multi-year SaaS agreements and leading executive-level discussions.

• Ability to influence cross-functional teams and navigate complex customer organizations.

• Strong presentation, storytelling, and stakeholder management skills, particularly at the executive level.

• Data-driven mindset with comfort in forecasting, pipeline management, and reporting.

• Ownership mentality — proactive, strategic, and accountable for outcomes.

• Ability to travel up to 25% of the time based on business needs.
  
  

Nice to have (Preferred)

• Experience with Revenue Operations, Subscription Management, or CPQ systems (Salesforce, NetSuite, Chargebee).

• Prior experience in payments or financial automation domains.

• Familiarity with multi-product SaaS expansion plays (cross-sell, tier upgrades, and price uplifts).

• MBA or equivalent business education.

Compensation Data

 The base salary range for this role is between $107,000 and $112,000, with an additional 30% commission potential.