Technical Architect

Date: Feb 7, 2023

Location: India Remote, IN

Company: Chargebee Technologies Private Limited

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

Chargebee is building a Chargebee Payments and Financial Services team. You will be a key member of this team operating at a cross section of cutting edge payments and a state of the art innovative platform aimed at experience driven global services to our customers. It entails deep architecture , engineering & automation across cloud Infrastructure & Product Engineering teams. In this role you will be leading the system architecture of payments across various payment types, internal and external partners, token services, enriching customer experience through UX/UI, building state of the art front and back-end payment API services to enable global success of the platform.

Roles and Responsibilities:

Architecture :

  • Participate & contribute in all cross functional forums and take opinionated decisions on payments architecture choices in building the right platform for our customers.
  • Ideate, author & adopt RFC style technical documents & implementation guides/patterns for adoption by product / infrastructure engineering teams.
  • Contribute to API strategy of Chargebee Pay with focus on Security, Privacy & Governance pillars.
  • Collaborate closely in a hands-on environment with product management, product engineering and GRC teams to design, build, and operate  products securely.
  • Work independently with developers , system engineers, product managers etc. to ensure design / development review with Security & Privacy first mindset.
  • Own the charter for journaling payments design & implementation mandates and lead its adoption across product & infrastructure groups.
  • Ideate emerging payment technologies, independently test & build pilots for adoption based on used cases at Chargebee and demonstrate it to the broader engineering community for adoption.

Engineering :

  • Build payments architecture through developer lens with high developer empathy & self -serviceable as first principles.
  • Lead ideation phase of the new products and features across payments and financial services segment
  • Partner with third party services providers to drive the architectural decision of build versus buy and building consensus across the team on the right strategy to future proof Chargebee Pay platform

Ops Management :

  • Cost Management : Keep a handle on approved budget , run rate etc and efficiently manage unit economics of operations.
  • Partner Management : Have an active engagement with managed services partners on quality of services , SLA adherence & overall delivery of services.

Automation :

  • Obsess with customer first in mind building automation that can reduce friction in use of our platform internally and externally.
  • Lead automation initiatives within payments to simplify reporting, dashboarding & reduce audit fatigue.
  • Lead automation initiatives to reduce manual effort around vulnerability management

Culture :

  • Champion adoption of Agile practices with the payments team.
  • Build product mindset within all members of the payments team.
  • Mentor & coach engineers on Architecture mindset and help them in career progression.
  • Build an active engagement with Product engineering to promote culture of innovation & Shift Left Philosophy
  • Lead developer awareness program on secure coding practices.

Customer Engagement 

  • Lead all customer engagement calls on matters pertaining to payments architecture & system design.
  • Participate in partner discussions driving all aspects of architecture.

Must Haves:

  • 8-12 years of experience in payments, financial services operating in modern infrastructure & modern application delivery platform with  a passion for innovation.
  • Domain experience in payments / banking / platform based products
  • Experience working with payments including credit card, debit cards, alternate payment methods, ACH, Apple Wallet, Google wallet, Token management, building payment portals, checkouts, payment gateway, Payfac, settlements, chargebacks, network rules and building delightful merchant and customer experience at platform level.
  • Significant experience as an architect of global platforms.
  • Experience in any of the automation & scripting languages like Java Script, Python etc.
  • Experience in microservices adoption / transformation and building engineering governance model with focus on API security
  • Experience either as a payments platform architect or deep development experience with ownership on payments  programs.
  • Deep understanding of web applications, data and micro service architecture - REST APIs.
  • Excellent communication skills, both verbal and written; ability to condense complicated scenarios into simple, risk-based assessments
  • Effective team player with experience in coaching and supporting junior team members
  • Experience in operating using Agile methodologies & use of JIRA / confluence

Nice to haves:

  • AWS / Azure security certifications
  • Working understanding of of billing and subscription
  • Security specific certifications like CCSP or CISSP

Skills and Experience:

  • 8-12 years of experience in payments operating in modern infrastructure & modern application delivery platform with  a passion for security

Education and Experience:

Any Bachelor’s degree/ Post Graduates

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

i) Uncapped Leave Policy,  Parental leave
ii) Accident, Life and medical insurance
iii) Employee assistance program for mental wellness
iv) Work from home allowance
v) Gratuity

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.