Solutions Engineer

Date: Mar 12, 2023

Location: India Remote, IN

Company: Chargebee Technologies Private Limited

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta,, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. 

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

You will be responsible for understanding, managing and resolving customer reported issues and deliver above-and-beyond consultative support.

Roles and Responsibilities:

  • Escalate issues if necessary and work closely with our engineering team to resolve those issues.
  • Provide customer feedback to the product management team and help them in discovering insights for the product roadmap.
  • Assist our sales stalwarts in converting prospects to customers.
  • Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.
  • Cultivate and sustain an in-depth knowledge of Chargebee’s products and services.
  • Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.


Skills and Experience:

  • Excellent communication is mandatory.
  • Had the privilege of serving customers for 1+ Years (direct customer support experience).
  • Good understanding of programming and APIs.
  • A degree in Computer Science or a related technical field.
  • Ability to work with developers. Interacting with technical experts and developers (both internally and externally), as well as debugging and troubleshooting will be part of your everyday work.
  • Ability to empathize and foster genuine care, a knack of creating memorable experiences for customers, one solution at a time.
  • A sincere, humble and steady dedication to solving problems.
  • An anti-OK approach. You hate good enough. You understand that an OK service and an OK experience may lead to customer satisfaction, and that’s never enough. Instead, you focus on exceeding expectations and delivering experiences that breed customer loyalty.
  • Ability to manage your time and energy, in order to respond to queries promptly and effectively.
  • A will to work with a flexible schedule that includes weekends and holidays, as we support customers across different time zones.
  • A craving for working in a challenging, fast-paced and constantly evolving work environment.
  • Chargebee might be the opportunity you’re looking for If you’re interested in how subscription businesses can get more efficient. If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow. If you can bring empathy to problem solving. If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.



Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

  • Uncapped Leave Policy, Parental leave
  • Accident, Life and medical insurance
  • Employee assistance program for mental wellness
  • Work from home allowance
  • ESOPS from day 1


We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighbourhood.
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility