Senior Director - Technology

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. 
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  
Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

Chargebee is seeking a leader for the role Director of Infrastructure , characterized by continually advancing technical experience with demonstrated progression in management responsibility, to join the Cloud Technology Team. 

They should understand Chargebee's current and future business; develop infrastructure strategy and drive execution to stay ahead of business in partnership with Engineering and Information security teams.

An individual in this role gets the opportunity to lead, envision, strategize and deliver the road map for highly secure and available cloud infrastructure used to deliver Chargebee's services. This technology leader will also  be accountable for delivering and building capabilities that help developers across Chargebee create new offerings and accelerate engineering velocity over the next few years.

Roles and Responsibilities:

NOC, SRE::

• In Partnership with engineering leadership, will work to build the Service level indicators (SLI), Service Level Objectives (SLO), Service level agreements (SLA’s) and Error budgets for Chargebee services.

• Manage 24/7 production support (L1 and L2) teams ensuring all production issues are resolved quickly; ensure RCA and fixes to ensure these does not recur in future

• Involved in customer escalations related to infrastructure and will build a close relationship with our customer support, engineering and product organizations.

• Own the RFP line items related to reliability and uptime.

• Decentralize and Democratize  Monitoring with key focus on Self-Service.

Devops

• Design and leverage best-in-class DevOps practices including CI/CD, monitoring and alerting, auto-scaling etc.

• Work hand-in-hand with the frontend and backend engineering teams to reduce or eliminate any repetitive or manual tasks.

• Ensure that development environments (local,dev,staging,qa etc) are all setup and updated automatically.

• Faster deployment of Infrastructure and Products/applications

• Decentralize and democratize deployment to enable eng teams to self deploy reliably and consistently. 

 
Infrastructure Maintenance , Security & Compliance

• Build and own highly secure and available cloud infrastructure.
• Do capacity planning and  cost optimization.
• Maintain Consistency and Capacity across all services in our Global Regions/DC
• Work closely with Information Security organizations ensuring the highest levels of security and responding swiftly to any new and emerging vulnerabilities and security threats. 
• Ensure Disaster Recovery and Business Continuity are handled.
• Assist the compliance team to ensure the audit requirements for the compliances are met.
• Develop and maintain relationships with our platform providers (like AWS).
• Have periodic meetings to update them of our roadmap and requirements,
• Consult with them on any new initiatives.
• Leverage their network to get contacts.
• Attend their workshops and seminars.

Team & Leadership

• Build a Top Notch organization by hiring the highly talented team and setting them for success
• Set the strategy,  KRAs  and KPIs for the function.
• Metrics driven culture and best practices
• Visionary for the Cloud Engineering team
• Should provide periodic updates, MIS reports to the overall org.
• Should work with the HR team to ensure HR objectives are met

 
Evangelize

• Take external seminars.

• Own and drive infrastructure blogs. 

Skills and Experience:

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

i) Uncapped Leave Policy,  Parental leave
ii) Accident, Life and medical insurance
iii) Employee assistance program for mental wellness
iv) Work from home allowance
v) Gratuity
 
We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
 
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
 
Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.

LOCATION
 
INDIA - Chennai or Bangalore