Advanced Solutions Engineer

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $480 million in capital and is funded by Accel, Sequoia, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

Advanced Solution engineer is a product SME who has to deflect/mitigate customer issues from Product & Engineering functions.

Roles and Responsibilities:

As an Advanced Solution engineer, must perform the below activities: Troubleshoot issues which the Service Delivery team unable to solve. Assist the implementation team on the customer onboarding Create knowledge articles to help the front-line teams Identify & fix the gap in the existing solutions and documentation Coordinate with Development team on the new implementations & fixes Triage the High Severity/Priority incidents to bring it for closure Troubleshoot the integration issues Ready to support 24/7 Good oratory and written communication skills

Skills and Experience:

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Uncapped Leave Policy, Parental leave
• Accident, Life and medical insurance
• Employee assistance program for mental wellness
• Work from home allowance
• ESOPS from day 1

We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighbourhood.
 
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
 
Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility