Enterprise Account Manager

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

This role is responsible to identify areas for cross-selling/ up-selling for existing customers, and partner with customer success team in order to increase revenue and growth.

Roles and Responsibilities:

• Proactively implement the business’s strategic account planning processes and adhere to performance objectives, sales targets, and critical milestones for weekly/ monthly/ annual periods.

• Develops solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers’ expectations.

• Coordinate and develop fact sheets, sales reports, revenue reports, proposals, etc. for management.

• Responsible for working with the Customer Success team to onboard and integrate new services for existing customers and enhancing customer relationships

• Develops and maintains long-term relationships with accounts and makes sure customers receive requested products and services in a timely fashion.

• Identify upsell and land and expand opportunities within the given account base

• Establish revenue goals and strategies that advance the accounts’ performance and enables the achievement of the department’s as well as the business’s financial goals.

• Responsible for updating all the details of any opportunity on the CRM

• Develop and implement consumer growth plans, measurement, performance benchmarking, troubleshooting performance gaps, formulating and nurturing outstanding initiatives.

• Clearly communicate the progress of monthly/ quarterly revenue targets to senior members, management as well as the leadership.

Skills and Experience:

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• Plans for immediate – mid term priorities for own functional area while developing effective strategies to ensure competitive advantage for Chargebee.

• Consistently takes ownership to deliver high quality outputs to internal and external customers, while being persistent and resourceful in the face of rejection and complex scenarios.

• Is obsessed with delivering a delightful customer experience building a customer first approach as a way of working, incorporating emerging customer needs when solving for problems.

• Actively acquires and applies new knowledge and skills to solve for problems in own areas of work; taking calculated risks and iterating fast.

• Is a collaborative team member first: Gains support and agreement from different stakeholder groups on intended actions or outcomes.

• Adapts quickly to changing work needs & environment, constantly learning new ways to accomplish work activities and objectives.

What makes us who we are:

• We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighbourhood
• We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.
• Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.

If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.

Come be a part of the Chargebee tribe!