Technical Success Manager

About Chargebee:

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.

Job Summary:

At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses. Once customers go live, they want more than just a working product - they want confidence, speed, and a partner who helps them scale. That’s where you come in.

As a Technical Success Manager (TSM), you’ll be the trusted advisor for our enterprise customers across EMEA. You’ll combine technical know-how with a customer-first approach to ensure every workflow, integration, and new use case drives business impact.

Roles and Responsibilities:

• Reliable operations → Their billing, payments, and revenue flows run smoothly, giving teams more time to focus on growth.
• Faster launches → New pricing models, products, or market entries go live quicker because you guide them through Chargebee’s best practices.
• Smarter decisions → They get clear insights into adoption and usage, helping leadership see where revenue opportunities are being unlocked.
• Confidence to scale → With your technical guidance, customers know Chargebee can handle their next stage of growth — without surprises.
• A true partner → Customers feel heard because their feedback and needs are brought directly into Chargebee’s product direction.

Skills and Experience:

• 2–4 years in a techno-functional role (TSM, Solutions Consultant, Post-Sales Engineer, etc.).
• Comfort working with APIs, webhooks, and SaaS integrations. Enthusiasm with AI.
• Understanding of subscription and payment operations (chargebacks, declines, reconciliation) or ability and interest to be a self learner on these concepts.
• Strong communicator who can translate technical details for both developers and executives.
• A track record of enabling customer outcomes like adoption, retention, or expansion.
• German language skills to support EMEA customers.

Benefits:

At Chargebee, we believe that feeling supported is the foundation for doing great work. We offer a comprehensive benefits package designed to support your personal, financial, and professional growth and ensure you thrive in every aspect of your life. Our commitment to supporting our employees is universal, while our benefits are thoughtfully designed to meet the unique needs of each region. We offer comprehensive packages that generally include:

• Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.

• Financial Security: Initiatives to help you build long-term financial stability.

• Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.