Senior Solutions Engineer

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. 
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  
Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

This role is responsible for the architecture, design and build of infrastructure for our customer solutions and act as an an expert in cloud technologies, such as Azure, AWS and Google cloud.

Roles and Responsibilities:

• Handle customers & escalations, troubleshooting for any technical issues, resolving L1 and L2 level tickets and raising L3 level tickets.
• Understand and qualify customer goals and architecture, and effectively deploy Chargebee’s solutions to integrate and meet these goals.
• Provide expert guidance on automated cloud Infrastructure and software deployment. Provide expert guidance on monitoring tools with a focus on production stability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
• Design and implement platform and services that will have a direct impact on Chargebee’s customers and business.
• Design and install customized software and hardware solutions for the customer, testing the performance of the installed system and fixing bugs.
• Participate in deployment workshops with Chargebee customers to understand their bespoke infrastructure requirements.
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.

Skills and Experience:

• Plans for immediate – mid term priorities for own functional area while developing effective strategies to ensure competitive advantage for Chargebee
• Consistently takes ownership to deliver high quality outputs to internal and external customers, while being persistent and resourceful in the face of rejection and complex scenarios
• Is obsessed with delivering a delightful customer experience building a customer first approach as a way of working, incorporating emerging customer needs when solving for problems 
• Actively acquires and applies new knowledge and skills to solve for problems in own areas of work; taking calculated risks and iterating fast
• Is a collaborative team member first: Gains support and agreement from different stakeholder groups on intended actions or outcomes
• Adapts quickly to changing work needs & environment, constantly learning new ways to accomplish work activities and objectives

Education and Experience:

• 5-6 years of experience as Solutions Engineer
• Bachelor’s Degree in Computer Science or related field
   

Skills:

• Knowledge of Saas, Cloud infrastructure & platforms such as Azure, AWS etc.
• Detail Oriented and Analytical Thinking

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Unlimited PTO
• First Friday of every month off
• Annual 2 week sabbatical
• 4% 401k Match
• We pay for your medical, dental & vision premiums (on a $0 deductible plan)

We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighbourhood.
 
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
 
Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility