Senior Business Systems Analyst

Chargebee is a leading provider of billing and monetization solutions for thousands of businesses at every stage of growth — from early-stage startups to global enterprises. With our powerful suite of multi-product solutions, Chargebee helps businesses unlock unparalleled revenue growth, experiment with new offerings and monetization models, and stay globally compliant as they scale. Chargebee counts innovative companies like Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger amongst its global customer base and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our 1000+ team members work throughout the world, including in India, Europe and the US. 

Job Description

The newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.

We are seeking a Quote to Cash Systems - Senior  Business Systems Analyst (BSA), reporting to the Senior Manager Q2C Systems, which will be a hands-on role in the GBT  - Q2C Systems team. The BSA will be responsible for gathering & documenting requirements for the re-implementation of Chargebee’s Q2C systems (Billing, Receivables, Revenue Recognition, CPQ) that power our Order to Cash processes.  The role will also be responsible for hands-on configuration and testing of changes to these systems for the company to allow for future scalability, growth and standardization.

Responsibilities for Q2C Senior Business Systems Analyst

• Collect and document business requirements clearly and comprehensively, with the aim of utilizing mostly out of the box functionality for those requirements

• Must be able to pivot between detailed business discussions while still maintaining a clear view of strategic business goals/end-to-end processes to ensure business requirements are always aligned with those goals and processes.

• Create Fit-Gap matrices and process alignment documentation to ensure solution meets requirements and product functionality

• Manage project priorities and dependencies by impact & value analysis for requirements

• Deep knowledge of the features and capabilities of Chargebee's products suite and/or similar systems to include, Billing, Rev Rec, Receivables, CPQ, ERP and Accounting systems.

• Hands-on configuration experience of the Q2C systems mentioned above  

• Collaborate with internal departments, subsidiaries, 3rd Party Service Providers and Global Business Technology teams (CRM, PMO, Financial Systems, Data Integrations, Custom Development) to develop and design requirements for Chargebee's Q2C Systems.

• Support the QA manager by formulating clear test cases for various stages of the development cycle based on the acceptance criteria of the business requirements

• Collaborate with the product lines and Delivery Management teams to identify and promote features needed in Chargebee's core products

Qualifications for Q2C Systems Senior Business Systems Analyst

• Ability to work in fast paced environment & keep pace with the business offering, technical innovation and market driven initiatives

• Proven ability to write, design, and document requirements

• Strong verbal and written communication and ability to facilitate discussions and decision making by explaining benefits, impacts, risks and challenges

• Keen eye for detail & good problem solving skills

• Good understanding of overall Software Development/Implementation Lifecycle (SDLC) processes, tools and supporting technologies for testing

• Experience with end to end testing creation and execution for Order-to-Cash processes/solutions

• Project management experience

• Experience working in an Agile environment & managing work through Jira

• Good understanding of common accounting principles, in particular relating to Recurring Revenue and Revenue Recognition