Solution Specialist, Retention

About Chargebee:

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture,  who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. Our 800+ team members work remotely throughout the world, including in India, Amsterdam, Ireland, and the US.

Job Summary:

Chargebee is looking to hire a driven and enthusiastic individual to work closely with our customer account team and build a strong overlay for this part of our platform. 

This is a highly commercial role that will tie closely to the retention and expansion of our customers, using the Chargebee Retention product. If you ever want to be a GM, this is a great step because you will have a say across all parts of the lifecycle!

Roles and Responsibilities:

This role will have 5 main components and will report directly to our Global VP, Customers: 

1. Work actively with account managers on solutioning for customer expansion deals with Chargebee Retention. In some cases, this will involve direct customer pitches and in others cases, it’s providing guidance before and after calls with the account team.
2. Develop programs and proofs of concept that will move a customer from a Retention POC/pilot to a maximized opportunity.
3. Work with the current account teams on showing ongoing value of Chargebee Retention to our customers through at-scale or individualized quarterly reviews. 
4. Produce thought leadership and benchmarking – through roundtables, events, webinars, and internal enablement.
5. Collaborate cross-functionally with marketing and product on what our customers are facing to help shape product roadmap and unblock unnecessary barriers.

Must Have:

• 7+ years of experience in B2B sales, account management, customer success, product marketing, or solution consulting, preferably in martech where testing and optimization of offers is key
• Strong presence and ability to communicate with large customers
• Strong understanding of software products, including technical aspects and market positioning.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to multiple audiences.
• Ability to work well cross-functionally to drive a unified plan and strategy for the product line
• Experience with understanding the ins-and-outs of a product and the technology, not having to rely on another person to provide that expertise 
• A desire to build something from the ground up - this should excite you!

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Unlimited PTO
• Annual 2 week sabbatical
• 4% 401k Match
• Multiple medical plans designed to fit you and your family’s needs! 

 
We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
 
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
 
Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.